Reference

Terms That Cover Your koff77 Account

These terms set out what you agree to when you open and use a koff77 account, including how wallet payments via DANA, OVO, and GoPay are handled and what applies in your region.

Applies to all accountsDANA, OVO, GoPay coveredIndonesia-region eligibilityUpdated when rules changeContact us for any query
koff77 Terms That Cover Your koff77 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a question about your account status, wallet linking, or eligibility, our support team is the right starting point. You can reach us through live chat, email, or the in-account message centre — whichever fits how you work.

Live Chat Open the chat icon from any page while logged in. Use this for quick questions about account rules, wallet linking, or a specific term you want explained.
Email Support Send detailed queries about account terms, closure requests, or dispute notices to our support address shown in the account help section. We aim to reply promptly.
Account Message Centre Log in, go to your account settings, and open the message centre. This is the channel we use to notify you of any updates to these terms.
HOW WE HANDLE THIS

How koff77 Applies These Terms Fairly

Our terms are written to be readable, not to catch you out. Each rule exists because it protects both sides — your account security and the integrity of the platform. When something changes, we tell you directly through your account, not in a buried footer update.

Account Security

Your login credentials and linked wallet details — DANA, OVO, or GoPay — are tied to your verified identity. Never share your PIN or OTP with anyone, including our support team.

Data Retention

We keep account and transaction records as required by the rules that govern our operations. You can request a summary of your account data by contacting support through the message centre.

Term Change Notice

Every update to these terms is flagged inside your account before it takes effect. We state clearly what changed and when the new version applies, so you are never surprised.

Account Closure Rights

You can request account closure at any time by contacting support. Any verified balance remaining will be returned to your registered DANA, OVO, or GoPay wallet after identity checks are completed.

Common Questions About These Terms

These are the questions we get most often about account terms, wallet rules, and what happens when things need to change. If your question is not here, live chat is the fastest way to get a direct answer.

Yes. Any transaction processed through DANA, OVO, or GoPay on your account is governed by these terms. Your wallet must be registered in your own name to match your verified account identity.

You will receive a notification through your in-account message centre before the new terms take effect. Continuing to use your account after that date means you accept the updated version.

No. Each person may hold one account only. Creating duplicate accounts is a breach of these terms and may result in all linked accounts being closed and balances reviewed.

Contact our support team via live chat or the in-account message centre and request a data summary. We will verify your identity before sending any account records.

You have the right to close your account before the updated terms take effect. Contact support, request closure, and any verified remaining balance will be returned to your registered wallet.

The same account terms apply across all regions. However, access to specific features depends on local law where you are. Eligibility is always subject to what is permitted in your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.