Reference

What You Need to Know About KYC on koff77

KYC — Know Your Customer — is the document check we run before your account can withdraw funds. Submit the right files once and your account stays clear for deposits through DANA, OVO, or GoPay without repeated holds.

Identity DocumentProof of AddressWallet OwnershipSelfie VerificationAccount Status Check
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koff77 What You Need to Know About KYC on koff77
VERIFICATION STANDARDS

How We Handle Your KYC Documents

Document security is not an afterthought here. Every file you send us passes through an encrypted upload channel and is stored only for the duration required by our verification process. Here is what that means in practice.

Encrypted File Upload

All KYC documents travel through SSL-secured channels. Your ID scan and address proof are never transferred over an unencrypted connection from the moment you hit submit.

Single-Use Document Review

We review your documents for account verification only. Your national ID or passport details are not shared with third-party marketing services or used for any purpose outside account compliance.

Wallet Matching Requirement

The name on your DANA, OVO, or GoPay account must match the name on your submitted ID. This one-to-one match is what protects your withdrawals from being held at the payout stage.

Status Transparency

Every KYC decision — approved, pending, or rejected with a reason code — is logged in your account timeline. You can see exactly which document triggered an Action Required flag.

koff77 How the KYC Process Works on koff77

How the KYC Process Works on koff77

KYC verification on koff77 runs in a single pass if you upload clear, complete files. We check three things: your government-issued ID (national ID card or passport), a document that confirms your address, and proof that the e-wallet you use — DANA, OVO, or GoPay — belongs to you. The address document can be a recent utility bill or a bank statement

dated within the last three months. Once all three are accepted, your account moves to verified status and withdrawal requests are processed normally. Players in Denpasar and elsewhere in Indonesia follow the same submission path — one queue, no separate regional form.

KYC HELP CHANNELS

Get Help With Your KYC Submission

If a document is rejected or your verification status stalls, these are the direct routes to get it resolved quickly without starting the process over.

Live Chat Support Reach our account team through the live chat icon on your dashboard. Have your submission reference number ready so the agent can pull your KYC queue entry immediately.
Email Document Review Send re-uploaded files directly to our verification email if the portal rejects a file format. Our team checks resubmissions and sends a status update to your registered address.
Account Status Page Check your current KYC stage any time under Account Settings. The status field shows Pending, Under Review, Verified, or Action Required so you know exactly where you stand.

KYC Terminology You Should Know

These are the terms you'll encounter during the verification process. Each definition is kept plain so you know exactly what each step involves before you start uploading.

01
What does KYC stand for?

KYC stands for Know Your Customer. It is the process where a platform confirms your real identity using official documents before enabling full account withdrawal access.

02
What is a proof of address document?

A proof of address is any official document — utility bill, bank statement — that shows your name and current address, dated within the last three months, confirming where you reside.

03
What does 'verified status' mean on my account?

Verified status means all submitted documents have been checked and accepted. Your account can then process withdrawals without an additional identity hold at the payout stage.

04
What is wallet ownership verification?

Wallet ownership verification confirms that the DANA, OVO, or GoPay account linked to your profile belongs to you personally, matching the name on your submitted government ID.

05
What does 'Action Required' mean in my KYC status?

Action Required means one or more of your submitted documents could not be accepted. Your account status page will show which file needs to be resubmitted or corrected.

06
What is a selfie verification step?

A selfie verification is when you submit a photo of yourself holding your ID document. It confirms the document belongs to the person opening the account, not a third party.

Common Questions About KYC Verification

These are the questions we see most often from people working through the KYC process for the first time. Each answer covers what actually happens at that step.

We accept a national ID card or a valid passport. The document must be government-issued, show your full name and date of birth clearly, and not be expired at the time of submission.

Withdrawals go directly to your DANA, OVO, or GoPay account. If the wallet name differs from your verified ID name, the payout is held automatically until the mismatch is resolved through support.

Review time depends on submission quality and queue volume. A clear, complete upload — all three documents in one go — moves through the review queue without back-and-forth delays.

Deposits through DANA, OVO, and GoPay are available before verification is complete. However, withdrawals are held until your account reaches verified status, so it is worth completing KYC early.

Your account page shows an Action Required flag with a reason code — blurry scan, expired document, name mismatch. Fix the specific issue flagged, resubmit the corrected file, and the review restarts.

Documents are retained only for as long as required by our internal compliance process. They are not used for marketing, not shared with unrelated third parties, and stored only through encrypted channels.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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